FREEONTOUR

Overview of Freeontour

• What is the Freeontour portal?
• What does FREEONTOUR cost?
• Are there any restrictions on the authorisations of portal/app and customer card?
• On which devices is the Freeontour app available?
• What benefits do I get with the Freeontour customer card?

Registration

• I have not received a confirmation email
• I can no longer access the portal with my access data. How can I reset my password?
• How can I change my e-mail address?
• Why is my username invalid?

Membership

• How do I cancel my membership?
• How does FREEONTOUR handle data protection?

Newsletter

• How can I unsubscribe from the newsletter?
• Where can I register for the newsletter?

Cooperation

• How do I become a FREEONTOUR cooperation partner?

Plan a Route & Navigate

Plan a Route

• Why is my route not or only partially shown on the map?
• How do I create a new route or copy it?

Navigation

• What options do I have to navigate along the route?
• How does navigation work with a map app?
• What is Send-to-Car?
• With which devices does Send-to-Car work?
• How can I transfer my route from the computer to the navigation device?

Travel Diary

• How do I keep my travel diary along my route?

Share & Delete

• How can I delete my route/ travel diary?
• How can I share my route/ travel diary?

Camping- and Parking spage guide

Find the right place

• Can I save the places I found?
• How do I find the right place for my trip?

Reviews

• How can I rate camping and pitches?

Membercard

Shopping

• What preferential conditions do the cooperation partners offer me?
• My card could not be read, so I did not get a credit. What is the reason for this? How do I get my credit afterwards?
• Do I need ID when shopping with the FREEONTOUR customer card?
• Can I make purchases with the card even if it is issued in a different name?

Replacement card

• My address changes, do I need a new card?
• I have lost my card, when will I get a new one? How do I deactivate my old card?

Bonus

• How is the bonus paid out to my subscription account?
• How do I know how much bonus I have already collected?
• What happens to my bonus if I return the purchased goods/services?
• How do I store the customer card in my profile in the portal?

Contact

FREEONTOUR Service

• Service Hotline